RK
Riana K

1 reviews | Active since Dec 2017

18 Dec 2017, 17:54

No response at all!

I bought a Samsung washing machine from them on Dec 2nd and up to date....no delivery. Got an order no #TVandO - 1521 and sent proof of payment. Sent an e-mail asking for tracking no and after several e-mails afterwards.....no reply. Tried to phone them and the number is not working at all. Tel. (011) **********

Is this a hoax??

0
Replies (3)
TV and Appliances Direct
TV and Appliances Direct 's reply18 Jan 2018, 14:32
Official

Hi there,

We apologies unreservedly for the delays that you experienced with your order.

These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.

All orders are now either satisfied or monies refunded where clients preferred to cancel their order.

Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.

Kind regards The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply18 Jan 2018, 14:32
Official

Hi there,

We apologies unreservedly for the delays that you experienced with your order.

These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.

All orders are now either satisfied or monies refunded where clients preferred to cancel their order.

Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.

Kind regards The TVA Team

RK
Riana K's update18 Jan 2018, 16:03
Reviewer Update
ZERO.....NOTHING.....ZILTS!! Contacted them just now via "not logged in" chat and the CEO just arrived back in SA as the same story as few weeks ago!!!!!!