MV
Mariette V

1 reviews | Active since Nov 2012

13 Oct 2017, 16:18

No Responds regarding my delivery

My delivery was to be done on Monday. First the supplier did not have stock and was going to deliver on Friday. No one answers the phone, the whats up chats nor the online chat. How are you to get hold of them in order to find out where your order is. This is so bad.

0
Replies (2)
TV and Appliances Direct
TV and Appliances Direct 's reply13 Oct 2017, 16:27
Official

Hi there Mariette - your order is booked to arrive with you today as confirmed to you in the conversation you had with our customer service team on Wednesday? You have spoken to our team via the phone on 3 occasions today. Your order was placed on Thursday the 5th October and so the order was never booked for the Monday as you say? Should there be any further delay your order can be cancelled and your monies refunded as per our CEOs email to you today. We trust that the item is on it's way to you as confirmed and that you are happy with the product.

Have a great weekend. The TVA team

TV and Appliances Direct
TV and Appliances Direct 's reply13 Oct 2017, 16:27
Official

Hi there Mariette - your order is booked to arrive with you today as confirmed to you in the conversation you had with our customer service team on Wednesday? You have spoken to our team via the phone on 3 occasions today. Your order was placed on Thursday the 5th October and so the order was never booked for the Monday as you say? Should there be any further delay your order can be cancelled and your monies refunded as per our CEOs email to you today. We trust that the item is on it's way to you as confirmed and that you are happy with the product.

Have a great weekend. The TVA team