Never use TV and Appliances Direct!

It is difficult to categorise my review due to the multi-faceted failure of this company. If anyone is considering ordering anything from this website, please think again. Problem #1: their stock issue. I ordered a Samsung Oven from them. Their website stated it was in stock and would be delivered within 5 working days. A week after ordering I hadn't heard anything from them and tried to get hold of them on their website chat, phone number (no one will ever answer so don't bother) and email (no one ever responds to emails either). I finally get hold of a consultant who tells me that my order will be delivered in a few days. A few days later I follow-up: still told it will be a few days. Then Samsung contact me directly noting that they are having a stock issue. After struggling to get a firm delivery date from Samsung, I decide to cancel the order. Problem #2: inability to cancel. I contact the company via their webchat on 4th Oct, notifying them that I wish to cancel my order. "Gary" confirms that this will be actioned immediately. I request numerous times that my order cancellation has been confirmed. No confirmation is received. Problem #3: no refund. On the 6th Oct, I'm told that my order will be ready soon. I again note that I no longer require the order and want to cancel and get a refund. I'm told that the "CEO" will refund me shortly. 11 Oct: The "CEO" has been very sick and hasn't managed to refund me yet, but will do so immediately. No refund received. 17 Oct: I follow-up again on my refund. No response. 25 Oct: follow-up again via email about my refund. No response. Manage to get hold of "Steve" via the web chat. It turns out my order was still live in the system. I finally receive a cancellation notice via email. Still waiting for that refund.... But now apparently the "CEO" is overseas.