Item waiting 3 months and counting...

Placed an order on the 4th of November 2017 for an LG TV bundle. Double checked the following week if all was in order and they confirmed Friday would be the delivery date as is their 5 day delivery period, but no delivery on Friday. Then I'm told Monday after that there's a delay. Well fast forward to 100 days later (that's the literal figure) and I'm still waiting for them to get back to me as to where the order is. They have taken no initiative to contact me at all and they don't reply to emails or answer their phone. I end up having to wait an hour for the online chat and still no real action gets done, just an empty promise of 'Adam will email you with an update'. Are you guys for real??