JM
JENNIFER M

1 reviews | Active since Dec 2017

03 Dec 2017, 20:12

DO NOT GIVE THEM YOUR MONEY

<p>I placed my order for a Samsung fridge freezer paid R38k (not small change!), received confirmation of payment and delivery of 5 days. Needless to say the goods haven't arrived. After numerous attempts to contact the company via all channels they offer (NB: Street address has no number) no one has responded. Having now read other reviews on this web site I see this is a common occurrence for this company; I'm just sorry I didn't check this site out sooner. Having contacted Samsung to advise them they should not be listing this company as a reputable online supplier. I am also in contact with Visa to advise the same.</p>

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Replies (2)
TV and Appliances Direct
TV and Appliances Direct 's reply18 Jan 2018, 14:37
Official

Hi there,

We apologies unreservedly for the delays that you experienced with your order.

These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.

All orders are now either satisfied or monies refunded where clients preferred to cancel their order.

Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.

Kind regards The TVA Team

JM
JENNIFER M's update12 Mar 2018, 11:25
Reviewer Update
Your response is very MISLEADING; I dare say intentionally so. Yes my monies have been returned - via VISA. Absolutely no thanks to you or your team. If they exist... do they??? I am honestly unsure as I have never managed to speak to anyone .