Disonering Customer Loyalty

I placed an order on the 29 September 2015 with this person, to make a tutu for my sister's babyshower. Payment was done in full on the same day.<br> the lady confirmed that the tutu will be delivered by the 05/10/2015, it wasn't. I followed up via email and facebook. she then confirmed it will be delivered the 9/10/2015, it didn't.<br> it's the 23/10/2015 and I have still not receive the tutu. I followed up on the \waybill"details she sent me"