Hellopeter
Share Your Experience
MC
Marco C

1 reviews | Active since May 2021

13 May 2021, 11:39

Refund Urgently

Hi guys can't believe this is happening... Did a complaint to capitec for a faulty ATM where I drew money and didn't receive the money.... It is R1600, to me this is a lot of money.... Capitec Ennerdale Shoprite knows this is a faulty ATM....ive sent docs for the request to be investigated and now they telling me it will take 45 day up u till 26 June... I can't wait this long for it to be resolved and yes I understand your T&C's.... Surely someone can get this done much quicker.. I keep calling Tutuka and they only advise that STANDARD BANK needs to investigate. They must send a request to Capitec and I'm sure they already know the atm is faulty.

I need this matter resolved as it is urgent.

Transaction Date: 4/5/2021

PLEASE CALL ME ON ***

Tutuka number is ***

0
Replies (1)
MC
Marco C's update13 May 2021, 15:33
Reviewer Update
Still no progress.... Lots of lies from Tutuka... Now its not with standard bank that need to investigate they sent this to MASTER CARD... I NEED A CONTACT FOR THEM SO I CAN SORT THIS OUT.....According to Tutuka this takes 45 day and Tutuka is not even sure if I will get this amount back.... Is R1600 a joke to you Tutuka.... Someone higher needs to fix this issue and needs to do it soon...

This is simple.... Get on the phone and call them.


So easy to draw the amount but when problems come like this one then the customer needs to wait....

I NEED ANSWERS AND WOULD LIKE MY REFUND

***