Problems changing Santam Card Pin

One star rating is even too high. Further problem is that their bad service in assisting me to change my Santam Claims card pin also have a negative impact on Santam Insurance. I'm trying to change the pin for almost 1 year with no luck. As a result of their bad service I'm loosing almost R11 pm for the last 8 months due to inactivity. What a unfair penalty for bad service. Non of their so-called solutions to change my pin works. They blame it on both my service providers, the phone and what more. They try and make me feel stupid and I know I'm not. Very bad and frustrating. All calls to them take about 20 mins and that's a further waste of money. I think Santam has to revisit the partnership with then...they are hopeless.