Terrible and clueless customer support

I am a student who signed up to learn… I am a student who signed up to learn Spanish through Tutoroo. I picked a tutor and paid them $120. $80 for 2 x one hour lessons($40 per hour) and $40 on top of it, which I assume is their fee. That tutor wasn’t available after I made the payment, so they just started introducing me to other tutors without even asking me for any preference or if I want a refund. I went we the one that charges $30 per hour, as they offered me 1,5 hour classes which I assume was to compensate for the price difference. So they messaged the tutor through what’s app asking if she is willing to give me two 1,5 hour lessons for the $120 I paid. She agreed and on the third lesson she told me I have to pay her $60 for 1,5 hour lesson, as agreement was for 2 lessons for $120(based on what tutoroo messaged her). Even thought on the website it says she charges $30 per hour. She told me she always goes by what tutoroo tells her. So we messaged tutoroo through the same whats app chat and they confirmed that agreement was for 2 lessons for $120, so it’s $60 per lesson. When I queried why they charged me $120 at the start as I only wanted to pay for 2 one hour lesson which are $40 each. They started giving me excuses like tutors can charge their own rates and that if I want only one lesson per week it’s more expensive, so it will be $40x1,5 rate(still got the chat script to prove it). I told them that it doesn’t make any sense and ask for clarification and why it’s not explained anywhere on the site or the tutors profile. Since then I haven’t heard back from them and it’s been more than a day and I can see that they read my message. Watch out for ***** customer support and admin team, they are clueless.