Unhappy Customer

Good Day , I will start with I am utterly disappointed in the level of service you offer towards my husband and I in your restaurant On the 6th of September 2017 (Wednesday) my husband and I phoned your restaurant to find out if there is space for us for my birthday,(as we do every year) the lady advised me that there was indeed space we can come through. As we got there (no signs no nothing/ no information) we were brought to our seats and I then advised it was my birthday (again) . Our waiter Alex said he would just need my ID/Driver’s License and I can have my meal for free (Birthday special). I was pleases as we go to this restaurant for the last few years now and every time on my birthday I got a free meal . We ordered our drinks and went to dish our starters , we sat down and about to go and dish our mains , Tanya ( I assume the manager) came to us and informed us that I have to pay for my meal because as it is secretary’s day and the birthday special does not fall with any other public holiday. 1st – I would be fine with that if there was a special price or a different food or anything different in your restaurant that would be for secretaries day – but there wasn’t – so I don’t understand why the birthday special could not apply ??? 2nd – They told me my meal is for free – and only after I have already ordered my drinks and gone to dish and ate starters they tell me that now I have to pay for the food that I was told I get for free – how does that work ???? If I knew I needed to pay for the food I would have gone to another restaurant and not where it is advertised a birthday special Needless to say we sat there for another 15 min and payed and left very unhappy. I am very disappointed in your restaurant and the manner that this matter was dealt with. Regards Sheree Schaal ********** **********