SH
Stephen H
1 reviews | Active since Mar 2009
31 Jul 2023, 12:36
Terrible after sales service!
We purchased a 12KVA “silent” diesel generator several months back. Since day 1 the original generator gave endless issues. The supp**** ATS box didn’t work from day 1. The generator burnt out without proper cause. After weeks of waiting they replaced the entire generator (Except for ATS unit). 2 weeks later the generator wouldn’t start. After logging call they sent tech out without proper tools. We’re still waiting on them to come sort it out. We are currently losing money because our business is reliant on electricity and with all the Loadshedding we cannot run. Their phone number is ALWAYS occupied and the WhatsApp “option” has ZERO response. Don’t even try emailing.
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Replies (3)
Turner Morris's replyOfficial
31 Jul 2023, 12:48Good day, we are sorry to hear that you are struggling. Please can you be so kind as to tell me which branch assisted you, and also provide me with your contact details.
Turner Morris's reply31 Jul 2023, 12:48
Official
Good day, we are sorry to hear that you are struggling. Please can you be so kind as to tell me which branch assisted you, and also provide me with your contact details.
Turner Morris's replyOfficial
31 Jul 2023, 13:08Hi Stephen, if you do not mind please can you email me on *** your contact info and if you have, an invoice number as well so that I can best assist you.
Turner Morris's reply31 Jul 2023, 13:08
Official
Hi Stephen, if you do not mind please can you email me on *** your contact info and if you have, an invoice number as well so that I can best assist you.
Turner Morris's replyOfficial
01 Aug 2023, 10:58Good morning Stephen, I have been trying to get your details on our system since yesterday so that we can best assist you, but have been having no break through. Is it possible if you can give me an invoice number, in that way I will be able to get your information on our system and give you a call.
Turner Morris's reply01 Aug 2023, 10:58
Official
Good morning Stephen, I have been trying to get your details on our system since yesterday so that we can best assist you, but have been having no break through. Is it possible if you can give me an invoice number, in that way I will be able to get your information on our system and give you a call.