1 reviews | Active since Apr 2018
worst customer experience ever
the worst after sales service I have ever experienced. Cheap and disgusting. If you ever fly them dont take any luggage cause if it gets damaged or lost or ****** they wont pay you. I recently flew with my daughter to Turkey and Israel. On my return trip my daughters stroller was broken by turkish airlines baggage handlers. this was obviously accidental and can happen i do understand. The problems began after I handed the stroller into the airline on my return. after and investigation it was found that the company who makes the stroller was unable to repair it. This part of the process took 5 weeks with myself having to call turkish airlines every other day. then after 3 months , turkish airlines offered me a payment of 200USD R2300 zar for a stroller that cost 600 USD or R6900. what kind of thinking is this . they refused to budge. I couldnt replace the stroller. I am a single father and have been unable to get my daughter around. sometimes i jsut have to carry her They told me i must take it back to the shop and get it fixed myself and i must tell the store that the gaurentee should fix it . The person from turkish airlines clearly doesnt understand what a gaurentee is . That it covers mechanical issue not breakage by an airline. after 3 months still no payment no stroller. eventually they paid me the 2300. i cant replace my stroller with 2300, so i dont know what i am supposed to do. This is the most disgusting customer service experience i have ever had. My advice is dont use turkish airlines becuase if your stuff gets lost ****** or damage it seems that they are too cheap to pay you out.
