Turkish Airlines' ********* practice

Turkish Airlines refused to provide me an invoice (namely an official payment quote) for overweight luggage check in at Cape Town international airport. Standard practice to any business practice before taking in payment is: 1. business provides invoice, 2. client pays, 3. client received receipt for payment done.

Step one was wholly refused to me, and I inssisted on receiving the invoice prior to paying overweight luggage which calculated to an amount higger than my actual ticket. I was refered to the website policy on overweight luggage (which I studied in detail prior to the flight and knew the amount I was liable to pay), but Turkish Airlines refused to invoice me with an official invoice!

This resulted that, although I was the first passenger to queue up for luggage check in (I already checked in online prior to arrival at Cape Town International Airport), I was the last to be left and still been refused check in, because Turkish Airlines failed to provide me with an invoice for an amount over R6000. Staff had no idea, and I was thrown around between "managers of divisions" who hardly understood the request. Some had no understanding of what an onvoice is.

Eventually the operations management overruled all and gave the order to take my flight registration off record. I was denied the right to board on a paid flight, because Turkish airlines refused to provide me with an invoice schedule on money they insisted to receive from me without any legal document on it.

Late night stranded with my luggage at Cape Town international airport, and my personal responsibility to be at my end destination, I was forced to pay the next available flight to Europe, which was over R40 000!

I hold Turkish Airlines liable for full cost refund and more. It has cost me even more in travel cost to reach my end destination, and be on time for my duties, due to Turkish Airlines' ******* refusal of supplying an official invoice for money they insist to receive without any formal paperwork supp**** in good order to the client.