MM
Mark M

1 reviews | Active since Apr 2018

25 Apr 2018, 20:36

Turkish Airlines put money before customer service

Good evening,

Turkish Airlines International call centre has failed three times in the past 24 hours to change the date of my return flight air ticket (which is more than two months before my flight).

I spoke to Arkida, she was not prepared to take note of my problem, resolve it and return my call with a solution.

I booked specific seats because I'm quite a tall person. Turkish Airlines where not prepared to change my flight at a cost of 284 Euros and transfer my booked seats. they said I would forfate my booked seats without even trying to find a way to transfer the booking, they were only interested in my credit card transaction being successfull instead of solving my problem.

Mark Millar CEO Mashova International

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