Turkish Airlines - Lies and **** customer care / service / promises from their baggage claim service!!!

I submitted a damaged baggage claim (file number ********** 583) nearly 4 weeks ago but Turkish Airlines keeps rejecting it saying that damaged baggage has to be reported to their desk before you leave the airport.

The rules on their website clearly say that if you notice the damage after leaving the airport then you can still report it within 7 days of your trip. I attached a screenshot of their rules on their website stating this but they refuse to acknowledge the evidence / that their rules state this and keep referring to the "same day" rule!

I have challenged them to respond to my copy of their own rules and asked them why they keep lying about only having the "same day" rule but they just won't admit that their rules do state a 7 day option???

Lies and **** customer care / service / promises from Turkish Airlines baggage claim service!