Turkish Airlines JHB Office

As a frequent flier and a two-time user of Turkish Airlines, I have no overall complaints against the airline itself. On the contrary I appreciate its affordability, flight frequency, the on board entertainment selection as well as general in-flight comfort- all part of my own personal experience.

That being said, the Turkish Airline Johannesburg Office, located at OR Tambo Int. Airport is a far cry from the airline's mantras of high customer prioritisation, care and convenience.

Being someone who is unable to book online, I took a journey of 40 minutes to the OR Tambo Int. Airport in order to book my plane tickets in person after repeatedly confirming the Turkish Airline's office opening hours, being from 9am-6pm and sales from 10am to 16pm, only to be greeted at arrival with a shuttered ticket counter. Upon making enquiries from the airport's personnel, i was informed of the couner's opening hours at 13:30 or 14:00 and resigned to wait it out (it was only 45 minutes afterall!). 14:00 came and went with no sight of any Turkish Airline JHB personnel, upon which I decided to walk up to the office on the third floor. There I was briefly informed that although the office hours stated on numerous websites were correct, no sales take place until 15:30 pm and upon enquiring why there is no reflection of these "working times" I was told of the ammendment of the trading hours that apparently did not make it to any other online platform available to customers for reference.

Overall, Turkish Airlines JHB apparently operate at a different schedule than prescribed and suggested and I can only describe this as a **********, unprofessional and highly unpleasant interaction for which the waiting total, minus the journey time itself, currently stands at 3 hours.