TERRIBLE, VERY UNHAPPY

Afternoon,

I flew into instanbul from JHB o the 27th of June 2019. Prior to this flight i requested all my meals to be gluten free. I then double checked it when i check in online as well.

However when the service came around they do not have my requested meal, they said they only had one on the plane and gave it to someone else. They did not do anything to assist meme on this matter or make other plan for me in order to eat. I went hungry the entire 9 hr 30min on the plane. They took me details and said they would do something and email me. I have heard nothing since then.

Not to mention that i requested them to make the air conditioner colder on numerous occasions and so did many other passengers on the plane, again nothing was done to assist me and fell on deaf ears. They kept saying okay but did nothing about it.

So not only was i not fed the entire flight but i was also extremely hot and overwhelmed by the heat and constantly sweating. This in return made this one of the most terrible 9hrs 30min of my life.

I am extremely upset and would like someone to assist of this or at least make up for something as i think that is only fair.

My smiles and miles number is TK ********** 04