AM
Ahmed M

1 reviews | Active since Feb 2017

27 Feb 2017, 23:47

Terrible service

<p><br />To whom it may concern <br />I have made a list of the complaints I have against Turkish Airlines <br />1)I was 150 hours without clothes,medicine,toiletries and warm clothes in Istanbul <br />2)My bags arrived and they were damaged<br />3)The perishables in the bag had fungus and the toys I bought for my children after leaving them for 40 days were damaged and broken<br />4)I had to pay from my own pocket for water, tea , coffee and other basic necessities including transport to the airport.<br />5) My flight to Telaviv was delayed for no reason , thus causing me to miss my appointment <br />6)I had to beg and plead and demanded to speak to the supervisor at the ticketing office to get onto TK42 on the 10th January only to find out that the flight was totally empty <br />7)The only reason I paid soo much extra on Turkish Airlines was because I thought that the service is excellent (the same destinations on Qatar ,Emirates and Etihad was $700 cheaper)but so far I was disappointed.<br />8)When I tried booking direct from the Johannesburg Turkish Airlines office the prices quoted were DOUBLE on the same day compared to the agents.<br />9)After all of this I was shocked to see the advert that Turkish Airlines are the best in Europe for 6 years. It actually made me laugh.<br />Awaiting your response <br />Yours sincerely</p>

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Replies (1)
AM
Ahmed M's update27 Feb 2017, 23:53
Reviewer Update

I have received more than 20 automated emails with apologies

Then the lady I was dealing with went on leave

They brought the wrong color bag to replace so I sent it back . The person took my bag and the new one and I haven't heard from them since then . Its now more than 2 weeks