Terrible customer service

Worst customer service ever. My trip got cancelled to turkey due to overbooking, my refund was issued to with another passengers details at tel aviv after being Made to wait for 45 minutes the lady forgot what I was there for!!! I then sent countless of feedback and error was made again, finally they got it right but now I still haven’t been refunded and it’s going into 4 months. The worst customer service for any airline ..