Refund not honored

I am extremely disappointed with the service i have received from this airline. Money was debited from my account and no ticket issued. I have been sent from pillar to post since May 2015. 7 months late i have received no joy from this company . <br> I hold Pinar Erdem as the commercial manager responsible for this debacle. I expected a sense of urgency in sorting out this matter but to date nothing has happened. I would appreciate it if this matter would be escalated to senior management, this is no way to treat customers.