Price ************** and ineffective communication

Item: Turkish Airlines
Rating: 1

I am writing this, ZAR 26,960 poorer thanks to Turkish Airlines. Last year 30th October 2016, I bought tickets to Greece for my then fiance and I to travel to Greece in July 2017 for my brothers wedding. Great, I booked it months in advance and ZAR 10,860 per ticket, a good deal. We subsequently got married in Ocotber 2016, and she got a new passport with her new surname, my surname. I did forsee and issue in December 2016 and emailed Turkish Airlines to ask if I could change her name on the ticket. No reply, both Turkish Airlines in Cape Town and Johannesburg did NOT reply for months on end. Till I managed to get someone on a call a month ago, April. She basically said that my wife would not be allowed on the plane as the ticket she has would be in her ****en name ~ great, I get that, cool. I finally got a rpely so I was happy. What transpired afterwards was absolutely unacceptable. They said that I would need to cancel her ticket (get a refund, note grateful, however not 100% of original ticket price) and buy a new one with her new surname, my surname. I thought simple enough, HOWEVER, here's the kicker, they would not charge me the same price, no, they would charge me effectively more than double the price to do this. So instead of it costing me R 10,860 for her ticket, it cost me R 24,600 for her ticket. So, I effectively spent R 35,460 on her ticket.... I did get a refund of R 8,500.... however I am severely out of pocket now. Then, I the ticket I original paid for had me flying Aegean Air to Athens, so this is the ticket I had booked for her to. Unbeknown to me, Turkish Airlines changed my booking such that I fly with Turkish Airlines to Athens. PROBLEM: My wife is booked on the Agean Airlines flight, and they want to charge me more to change it... can you believe it??? These acts make one not use this airline ever again. Ineffective communication and price ************** at its best...

Helpful (0)

Replies (0)