Poor Turkish Airlines service

For my wife’s first trip overseas I though I’d book her tickets through Turkish Airlines as they are rated very high.

Firstly her flight got cancelled and the office at the airport did not have much answers. Then when she went back to the airport to get answers she was advised that there is a flight the next day.

That is all good but I purchased specific seats for her due to Turkish Airlines not allowing you to choose a seat when checking in. When the flight changed she went to the Turkish Airlines desk to ask if she will still get the same seats and she was advised yes.

Only when she was checking in to see on her tickets that she did not get the purchased tickets. Why pay for the seats then if you dont get them??

Not only did she arrive almost 2 days later on a trip we already paid for , but the travel there was made stressful and unpleasant due to this.

Now when I phone their offices in Johannesburg either it goes to a answer machine stating their offices is closed or the person answering gives me another number to phone.

I just want a simple refund on the seats purchased. I have to say I am really amazed on how poor the service has been from Turkish Airlines as they are highly rated and that is why I chose them.

Not so sure I will fly via Turkish Airlines again.