Pathetic

I change my flight date through the call centre and was told that I would get a refund. The call centre agent said he couldn't process the refund on the system and that I should ask for the refund when I get to Turkey. When I got to İstanbul on 3 October, I was told that, AGAIN, they can't refund then they said I needed to have a Turkish bank account to get a refund. They told me to come back another day. 16 October, same story. Just BS. No refund. I was told to open a turkish bank account for them to process the refund.