IF
Igal F

1 reviews | Active since Mar 2019

30 Oct 2021, 13:05

Horrible experience which Turkish Airlines and careless attitude of there representativ

My flight TK43 Turkish Airlines on the 29/10/22 has been canceled, after we have spent 3 hours on board. The for cancellation was a technical problem as a result from poor maintenance. TA has offered us to stay overnight and take different flight 24 hours later . We have promised that all connections flight issues will be resolved to our satisfaction. Unfortunately my new connection flight has 14 layover as opposed to original connection of 2 hours. TA station manager in Johannesburg Harum Conul refused to organize for me hotel in Istanbul or even pay for lounge access. Not enough that poor maintenance of airplane resulted in me missing a family wedding which was the purpose of my trip I also have care the cost hotel accommodation and lounge access during long layover. I find Harun Ganul who as TA representative extremely unhelpful and careless. I do not recommend using Turkish Arline specially if you are going specifically for occasion, because your flight might be canceled at last minute du to there poor maintenance of the airplanes .

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