Excellent help from sales/reservation staff

I would give this 5 stars if their website actually worked. I have been having endless troubles in trying to choose seats for my flight using their website and it just wont work. I still believe they have the worst website ever. But I wrote a very angry email to them about it on a Saturday in within an hour or two they responded in an absolute excellent manner, so friendly and helpful. Helped me book my seats and sent my complaint on about the website, and this till after 4 on a Saturday. I am really impressed. Thank you, your staff in the sales/reservations department is amazing.