Conned by Turkish Airlines Call Centre!

I have always been a loyal supporter of Turkish Airlines, but never had to change a flight or deal with their call cenres or support staff. I can tell you that it is shocking! I had a flight for my whole family from Sofia to Cape Town on a flexible free change ticket. To top it all off, Turkish Airlines made a scheduled change of the departure time, which qualifies us for a free change of flight. I called their call centre on 30 August to change the flight for a week later departure. The first agent said the flight will be changed for free, but the call dropped and they didn’t phone me back. The second agent when I called back insisted that in order for him to change or even check the cost for delaying by a week I have to confirm the 20min scheduled delay first. I was forced into agreeing to confirm this 20 min delay which I didn’t care about, after which he informed me that I can create a “Feedback” on their website if I didn’t want to pay call centre change fees.

Upon submitting the feedback I was told by the feedback team that the agent had Re-issued the ticket and I can no longer change for free. I was told as per feedback number TK-*** that the recording of the interaction with the agent will be reviewed and Turkish Airlines will get back to me within a Maximum of 7 days, and potentially make the change for free. 10 Days later and after phoning every day – I have no reply.

Every day the paid price of the change is going up. I have now paid at the Turkish Airline office for a change and still no feedback received from their feedback team. All in all – I have spent more than 6 hours dealing with Turkish Airlines an no result or reply. Their Airplanes and flights are great, but customer service when in need is extremely poor.