Appalled!

T6DMXH - 28 Aug 24 - Cape Town to London, stop over in Istanbul My daughter & I had a connecting flight from IST to Heathrow. We were checked in on time & ready to board but the queue was very long. My daughter, a minor, had a toilet emergency due to a stomach bug. We told the airline staff at the boarding gate that she was desperate for the toilet. They did not offer to allow her on the plane first, instead she had to run to the bathroom or she would soil her pants. When she ran back, the staff at the gate denied us access to board. They tried to ignore us, then after begging for attention, they waved us away & shut the glass doors in our face! We were absolutely devastated & traumatized. The security gentleman came to us and said we have to go to the Turkish Airlines ticket counter. This led to a series of awful events. Turkish Airlines said they would change our flight to 3 September for 44000ZAR! 5 days later! Which is more than what we paid for the entire trip. We had to make other arrangements to get to London ASAP as we were meeting family and had already paid for the Airbnb. We spent the entire day at the airport, tired and devastated. The flight changes cost 39 888.86 ZAR (using KLM) plus staying in Istanbul overnight 565 ZAR for the cheapest hotel, plus an Uber and meals. I cannot believe that an airline with your good reputation would do this. Please check the airport cameras, you will see what happened. You will see that we were in time to board and that I stood waiting at the boarding gate while my daughter ran to the bathroom and back. The staff at the boarding gate were very unprofessional and actually rude. My child had a tummy bug, she simply had to get to the bathroom. We pleaded with the staff. This really was out of our control. I asked twice via Turkish Airlines tickets to confirm that the balance of the journey won't be affected. Turkish Airlines did not reply to me! I proceeded to make 3 x calls to Turkish Airlines Customer Service in London (on 04, 05 & 06 Sep 24) & and they informed me everything was in order for the balance of our return journey! T6DMXH - 09 Sep 24 - London to Cape Town, stop over in Istanbul On 9 September we arrived at Heathrow airport 4hrs before flight departure, to check in. We were told we can only check in 3hrs before, which we understand. We went to the check in counter 3hrs before boarding. The lady was struggling to check us in and proceeded to call 2 x supervisors to assist. We were then told our booking did not exist! They said the only solution was to pay ANOTHER 43,996.32 ZAR to get home! This truly is unbelievable. Obviously we were at our wits end, desperate to get home and proceeded to pay the fee. At this stage, the staff issued a new PNR UZZYU8, along with a new flight ticket. One would think that this was bad enough, but wait, there is more... I did not have money to pay for yet another flight ticket, therefore my Aunty paid for the new tickets. Her card was charged twice and still today she has not received the duplicate payment back! ((1884,38GBP). Please look into this. 10 Sep 24: We checked in at the hotel arranged for the Stopover. We went out during the morning. When we returned to the hotel, the hotel staff called me to inform me that Turkish Airlines is refusing payment for our stay and I have to pay for the hotel (2000ZAR)! We booked this hotel on 7 July 2024, well advance! I had paid all my money for the flights, AND MORE, just to be treated like a ******** at the hotel. The hotel staff hounded me regarding payment, which I outrightly refused. How dare Turkish Airlines make me pay. My booking was on the hotel's system for months already! I would like to add that for 9 days I checked my reservation, every single day, and my return flight was visible every single day (T6DMXH). And let's not forget the phone calls I made to the London Turkish Airlines call centre where your call centre staff reassured me that my return trip was unaffected. Here are the ticket numbers in order, which your team blatantly ignored! ##TK-***7## 04 Sep 24 ##TK-***6## 06 Sep 24 ##TK-***3## 10 Sep 24 ##TK-***9## 12 Sep 24 I would like to know how Turkish Airlines could just cancel my return trip as well as expect me to pay for the hotel! For an award winning airline, I regret the day I decided to fly with your airline. It has been nothing but an absolute nightmare for my child and myself. I was ill when I reached London due to the stress your airline caused me!