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1 reviews | Active since Sept 2016

28 Dec 2023, 19:00

Airline with No Service or Communication

I booked a Holiday to Brazil to meet my girlfriends parents. I arrived in Brazil on the 23rd where i was notified that my checked in baggage was lost. I have phoned TK everyday to find out where my bag is and how i can get the bag delivered to me. The response from TK employees are always that they will send and email. I have not received a single email from TK on any feedback or updates on the matter. The lost baggage has cost me money every day. I did a photoshoot today with a travel tee shirt and sneakers which was super embarrassing. I can understand that things happen and baggage gets lost. My issue is with the lack of communication from TK to inform me what is going on and how we can assist to resolve the matter. This has been an awful experience and its directly related to the poor service from Turkish Airlines.

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Replies (1)
's update30 Dec 2023, 23:37
Reviewer Update
Ive been phoning 10+ times and Turkish airlines have not once communicated back to me. I have been on an international holiday for 9 days now without my suitcase with clothes or any bathroom ware. Turkish Airlines do not respect a paying customer enough to at least communicate the lost baggage situation with a paying customer. This is by far the worst lack of service or communication that i have ever come across.