Airline ticket refund of a decesed passanger

Good Morning

This must be the most pathetic response from any international airline company. Everybody reads the mail and that is where it ends. I was informed that the matter was forwarded to the refund department , but even there no response is forthcoming. Surly it should be a simple process with rules being in place that stipulate what the procedures the airline company follows in the unforeseen event of a customer passing whilst on Holiday and not returning home to their mother land.

So could anybody please tell me what is the procedure , or what is the next step . My honest feeling is that this is being drawn out till the 28 September that was supposed to be the return date and the conclusion will then be one of sorry the return ticket has expired. And might I add most mails , return as mail box is full or not reachable and as mentioned those that are reachable , just read and that's where it ends.

Regards