Watch your money when dealing with Turfmaster

It saddens me to report on lack of customer support and focus as it seems to be a growing problem in our country in these times. I purchased two small items at Turfmaster Pinetown on Tuesday, 16 January 2023, served by David at the counter and all was well etc. During the process I was caught up in a discussion with Rose (another employee) and paid via debit card and left. Later in the day I noticed on my cell that the amount entered on the speedpoint was R8933.70 instead of R893.37 and we immediately contacted the shop and was told if I get back to the shop in the same day before the bank batching takes place it can be reversed via the speedpoint which I did. Well, it is now Friday, 19 January 2023, and I have still not received my credit; the correct debit of R893.37 which was made at the time of the so called credit was done has gone through my bank but no credit. I have made numerous calls to the Pinetown branch and even tried the head office at Nigel (spoke to Adrie and some others who initially were pretty concerned and stated how wrong this was and needs to be sorted out), but to no avail. Nigel now just refers me back to the Pinetown branch manager (Lee) which is obviously fruitless. So the product at Turfmaster was slightly cheaper than other companies, was it worth it; absolutely not considering the the frustration, me being out of pocket and cost of calls made trying to resolve this. Agreed, mistakes happen but sort them out quickly and efficiently; had the mistake been other way, I wonder how efficiently they would have chased up to resolve it. I tried to speak to the CEO Ruben Smant, but guess what, not in and only back on Monday. The reason given for the credit not being processed is apparently the bank has to go through the process of authorizing the credit transaction; I have never heard of a bank second guessing a companies banking transaction ?? Would I use them again; only as a very last emergency option.