Tanaka Trimmer POOR quality, service even WORSE!!!

Purchased a Tanaka Pro30 trimmer from Turfmaster on 26/09/2022.

Started using it on 30/09/2022, and on the same day the machine was cutting out whilst being used. Was requested to take the machine to Dennis Mowers. Was checked on 8/10/2022 and according to them the oil/petrol mix was incorrect - explained the ratio used and was correct. Further was told that the spark plugs on the new machines are sometimes faulty. Spark plug was replaced and machine checked.

On 11/10/2020 when machine used again, same problem persists and refs of machine was regularly accelerating on its own.

The machine was handed back on 12/10/2022 and requested a refund as it was NOT acceptable that a NEW machine was giving these problems. Was handed in at Dennis Mowers, were again told was oil/petrol mix - clearly is the only explanation that they have!

Thought that would give Tanaka a try but clearly POOR PRODUCT, and the service from Turfmaster is even WORSE. Stay away!

Was told by salesperson Rudi on 13/10/2022 that he had to do the work of Salesperson Leon, as he went on leave without attending to the refund. Rudi said that machine would be collected on 14/10/2022, and the he would start with the refund as the situation was not handled correctly from the start.

On 17/10/2022 Leon gave a different explanation, that the machine was only going to be collected on the day, and refunds are only done on Wednesdays. Was told that after inspection, will decide what amount will be refunded. Absolute Nonsense, the machine was faulty from the start, wants FULL REFUND!!

Unnecessary delays with the refund, is now also affecting the service that needs to be delivered by my business.