LT
Landi T
1 reviews | Active since Oct 2019
27 Nov 2019, 11:21
Pathetic service standard!!
I wanted to buy a handheld blower and found it on the internet at a specific price. I then wanted to buy it from Turfmaster Bellville but was given a price of R400 more. This they tell me is courier cost from HO Nigel!!! Called Nigel and theyy said that it would R160 more than advertised due to courier cost. This was OK but courier takes 4-5 days to deliver. I then bought from Bellville and it came via courier BUT not what I had ordered. I ordered a blower/vacuum but what I got was only a blower. No use taking this up with HO as they simply don't respond!!
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Replies (3)
Turfmaster (Pty.)Ltd.'s replyOfficial
27 Nov 2019, 15:19Hallo Landi T
Please confirm who you contacted or reported to in regards to receiving the wrong blower. Thanks, ***
Please confirm who you contacted or reported to in regards to receiving the wrong blower. Thanks, ***
Turfmaster (Pty.)Ltd.'s reply27 Nov 2019, 15:19
Official
Hallo Landi T
Please confirm who you contacted or reported to in regards to receiving the wrong blower. Thanks, ***
Please confirm who you contacted or reported to in regards to receiving the wrong blower. Thanks, ***
Turfmaster (Pty.)Ltd.'s replyOfficial
27 Nov 2019, 15:48Thank you for speaking to the branch manager and excepting our apology for sending the incorrect unit and the correct one will be sent soon. We however still need to know who you contacted or reported to in regards to receiving the wrong blower so that we can better our service in future.
Turfmaster (Pty.)Ltd.'s reply27 Nov 2019, 15:48
Official
Thank you for speaking to the branch manager and excepting our apology for sending the incorrect unit and the correct one will be sent soon. We however still need to know who you contacted or reported to in regards to receiving the wrong blower so that we can better our service in future.
LT
Landi T's updateReviewer Update
27 Nov 2019, 17:17I spoke to lady said to be the Manager in Nigel but that was regarding the fact that they could not hand the blower to the courier as the funds at that stage did not reflect in the bank account, She ubdertook to call me back "twenty minutes or so" but still has not done so. I also send an Email at 15h45 to Nigel but no response to date!!!
LT
Landi T's update27 Nov 2019, 17:17
Reviewer Update
I spoke to lady said to be the Manager in Nigel but that was regarding the fact that they could not hand the blower to the courier as the funds at that stage did not reflect in the bank account, She ubdertook to call me back "twenty minutes or so" but still has not done so. I also send an Email at 15h45 to Nigel but no response to date!!!