Poor service

Where shall I start with the nature of this complaint? The following seems applicable: <br> 5) Passing the buck and repairs servicing: Took Jeep Cherokee 2.5 to this company in June 2013 for an engine exchange. Numerous breakdowns later, hugely escalated cost and the Jeep is still not in a driveable condition. Vehicle has only done 1800km since the last work (and engine exchange) was done and has been standing non-driveable since April 2014 when the case was eventually reported to the Motor Industry Ombudsman. Twice the Ombudsman has ruled against this company and still they are ignoring the recommendations of Ombudsman (to collect the Jeep at their risk and expense and to repair it to manufacturers standards). Ombudsman has now referred case to National Consumer Council<br> 2) Billing accounts. Countless requests for detailed invoices with no effect. No receipts issued for payments made! No VAT number on documents supp****. Engine number of replacement engine not supp**** as required by law!<br> 3) Feedback response: Poor feedback and often no feedback<br> 4) Bad attitude: Doesn't respond to emails!<br> 5) Late/no delivery: Promising 2 days on one occasion and vehicle only 'ready' 2 months later.