LN
Lungile N
1 reviews | Active since Apr 2019
08 Mar 2022, 13:44
Unhappy with your fauls adverti*****t
I ordered Tupperware for a customer and received wrong colours not as they are on the photo and it was short with two bottles, no I look like a bad person to my customer and they don't trust to buy from me again.
I contacted them via email but they take long to respond and I was not helped at all. I want my refund or replace or fix your mistake As soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Tupperware Southern Africa's replyOfficial
11 Mar 2022, 12:11Good day Lungile,
We appreciate your feedback. We sincerely apologize for the inconvenience caused. We are aware that there can be product delays and we understand the frustration and disappointment this causes.
Kindly note that I have tried to contact you on ***. I have sent you a mail to *** with response to your complaint.
Kindly note that I have tried to contact you on ***. I have sent you a mail to *** with response to your complaint.
Our factory is constantly working on producing stock at a high-speed without compromising on quality.
We sincerely apologize for the delays. Your Distributorship should be able to advise any stock delays and I will be sure to inform the product planning and marketing team of feedback.
Kind regards
Estelle Hartman | Customer Service Associate | Tupperware Southern Africa | Forbes Platinum 400 - America's Best Big Companies | 2*** Fortune World's Most Admired Company | Wedgefield Office Park, Building C, 17 Muswell RD South, Bryanston, Johannesburg, South Africa, 2191| mobile | phone +***0 | fax +***1 | website:www.tupperware.co.za
Tupperware Southern Africa's reply11 Mar 2022, 12:11
Official
Good day Lungile,
We appreciate your feedback. We sincerely apologize for the inconvenience caused. We are aware that there can be product delays and we understand the frustration and disappointment this causes.
Kindly note that I have tried to contact you on ***. I have sent you a mail to *** with response to your complaint.
Kindly note that I have tried to contact you on ***. I have sent you a mail to *** with response to your complaint.
Our factory is constantly working on producing stock at a high-speed without compromising on quality.
We sincerely apologize for the delays. Your Distributorship should be able to advise any stock delays and I will be sure to inform the product planning and marketing team of feedback.
Kind regards
Estelle Hartman | Customer Service Associate | Tupperware Southern Africa | Forbes Platinum 400 - America's Best Big Companies | 2*** Fortune World's Most Admired Company | Wedgefield Office Park, Building C, 17 Muswell RD South, Bryanston, Johannesburg, South Africa, 2191| mobile | phone +***0 | fax +***1 | website:www.tupperware.co.za
LN
Lungile N's updateReviewer Update
14 Mar 2022, 12:33You only sent an email on which I responded to long ago and have not received a response about a way forward. Please refund me then we part ways because I have had enough of your bad service and excuse
LN
Lungile N's update14 Mar 2022, 12:33
Reviewer Update
You only sent an email on which I responded to long ago and have not received a response about a way forward. Please refund me then we part ways because I have had enough of your bad service and excuse
Tupperware Southern Africa's replyOfficial
01 Jun 2022, 16:06Good day Lungile,
Thank you for your email. We appreciate your feedback. We sincerely apologize for the inconvenience caused. We are aware that there can be product delays and we understand the frustration and disappointment this causes.
Our factory is constantly working on producing stock at a high-speed without compromising on quality.
We sincerely apologize for the delays. Your Distributorship should be able to advise any stock delays and I will be sure to inform the product planning and marketing team of feedback.
Head Office did communicate to all our Tupperware Distributors, that advertised color have run out of stock. But we have assisted with the same products, only in various other colors.
Kind regards,
Estelle
Estelle
Tupperware Southern Africa's reply01 Jun 2022, 16:06
Official
Good day Lungile,
Thank you for your email. We appreciate your feedback. We sincerely apologize for the inconvenience caused. We are aware that there can be product delays and we understand the frustration and disappointment this causes.
Our factory is constantly working on producing stock at a high-speed without compromising on quality.
We sincerely apologize for the delays. Your Distributorship should be able to advise any stock delays and I will be sure to inform the product planning and marketing team of feedback.
Head Office did communicate to all our Tupperware Distributors, that advertised color have run out of stock. But we have assisted with the same products, only in various other colors.
Kind regards,
Estelle
Estelle