Tupperware terrible service

I'd like to report bad service from Tupperware. On 20/5/21 I took my Tupperware containers for repairs as per Tupperware guarantee. Three weeks later I went to check if they're available and was told to come back in a week or two. I went there month after month with no joy. On 11/10 I once again went to follow up and again same story but this time I only received two items from my long list, a pink smaller mug instead of two and an orange container. Those were on a different page *** but one item #5591was not replaced. Today 4/11, I once again went to check if my Tupperware items were back from head office only to be told this time by Lelanie after she made a phone call to her boss that I am not getting back my Tupperware containers. She told me that her boss said queries were supposed to be handed in before 31/10🤔 I asked her my coming to their office month after month was no query on its own and whose fault for not submitting my query if that was a query. She couldn't answer that. I asked her what is the bottom line, what does it mean for me, she said I was not getting any of my Tupperware containers as the deadline for queries has passed.