Tupperware Sunflower Sales Arrogance

I handed in defectives to Sunflower Sales in Durban last year September via my Tupperware dealer. I still have not received it. Called Tupperware head office and Sunflower sales repeatedly, but everyone seems to be passing the buck onto everyone else, claiming somebody else is responsible! Called in to Sunflower Sales today and was met with the most arrogant behaviour by the warehouse manager who totally washed his hands off of the matter. Really! The only thing Tupperware has going for it is it's lifetime guarantee! But if this is what it's like to get replacements, I'm sorry, I'd rather buy Sistema, thank you very much!