MN
Malindi N
1 reviews | Active since Sept 2022
30 Jul 2024, 21:59
Tupperware Southern Africa
So disappointed with such a big company, I placed an order on 23 July 2024 and was promised delivery within 3-5 working days. After completing my order and paid for it I never received an email for confirmation instead I got one which said OOPS I NEED TO COMPLETE IT!! HOW because I have already paid??!! I have called their customer service but have been put through different agents and not helped. I have no idea what's happening. Most families including mine have supported and bought from Tupperware for many years and this has been a huge disappointed from such a company. I regret my purchase and have lost all the respect and trust for them.
Helpful (0)
Replies (2)0
Replies (2)
Tupperware Southern Africa's replyOfficial
05 Aug 2024, 14:41Dear Tupperware Customer,
We sincerely apologise for the inconvenience caused and would like to look into this matter.
Kindly note that Tupperware Southern Africa strives to deliver good service to our customers. A Tupperware Customer Service Agent will be in contact with you shortly in order to resolve your issue.
We sincerely apologise for the inconvenience caused and would like to look into this matter.
Kindly note that Tupperware Southern Africa strives to deliver good service to our customers. A Tupperware Customer Service Agent will be in contact with you shortly in order to resolve your issue.
Tupperware Southern Africa's reply05 Aug 2024, 14:41
Official
Dear Tupperware Customer,
We sincerely apologise for the inconvenience caused and would like to look into this matter.
Kindly note that Tupperware Southern Africa strives to deliver good service to our customers. A Tupperware Customer Service Agent will be in contact with you shortly in order to resolve your issue.
We sincerely apologise for the inconvenience caused and would like to look into this matter.
Kindly note that Tupperware Southern Africa strives to deliver good service to our customers. A Tupperware Customer Service Agent will be in contact with you shortly in order to resolve your issue.
MN
Malindi N's updateReviewer Update
05 Aug 2024, 16:34Dear Tupperware, there's no need anymore to get an agent to contact me after more than a week without any order confirmation ,order number and assistance from customer service, on the 2nd od August I received a mail with an order number and saying my order will be delivered on the 7th,I was more than surprised to receive it today, how do you receive orders from customers and not confirm them? Even your service agents can't confirm when you call them? I'm so greatly disappointed by your lack of online customer centricity and not willing to have any contact with the company, so no thanks no calls, it won't make any difference anymore.
MN
Malindi N's update05 Aug 2024, 16:34
Reviewer Update
Dear Tupperware, there's no need anymore to get an agent to contact me after more than a week without any order confirmation ,order number and assistance from customer service, on the 2nd od August I received a mail with an order number and saying my order will be delivered on the 7th,I was more than surprised to receive it today, how do you receive orders from customers and not confirm them? Even your service agents can't confirm when you call them? I'm so greatly disappointed by your lack of online customer centricity and not willing to have any contact with the company, so no thanks no calls, it won't make any difference anymore.