Still waiting

On Sept 3rd I sent an email to Tupperware customer service regarding a lunch box set I purchased from one of their demonstrators and sent them pictures of the lunchbox with a crack in it. I was advise that they will replace it with a another set on the 16th of September.After that I only received correspondence by the 26th of September advising me that I should return the set to the demonstrator.I am actually quite upset as it is now 2 months and I have never received my replacement. The demonstrator advised that they have also not given her feedback regarding this matter. As you can see the follow up was not even consistent. The consultant never even bothered to contact me again after that to assist in getting my query resolved. I think that this is so unprofessional for such a huge company.#black friday