Replacement of damage good

On 12/4/2014 I had handed in a defective water bottle at the Tupperware branch Invincible Sales DJ Odendaal T/A. I was told by the representative that I can collect my replacement bottle in July 2014.<br> When I visited them in July 2014 I was told that Tupperware branch Invincible Sales DJ Odendaal T/A no longer deal with Tupperware and that I must go to the Tupperware Krugersdorp central branch. I went to the Krugersdorp branch where I was told by Vesi that they had not yet received the replacement items for the stuff that Invincible Sales DJ Odendaal T/A returned to Tupperware head office.<br> I followed up with them every month but it is the same old story. In November 2014 I phoned the Tupperware client care nr *** and spoke to Nombula. She took all the information and said she will phone me but she never did. I am now waiting for 10 months for a replacement. Tupperware claims that their products are durable and that if there are a default they will replace it, but that does not happen and there after sale service is bad.<br>