Pathetic Service

I placed an order online around the 18/07/2023 with the hope of collecting the order on a Saturday. When I checked online I was sunrises to learn that they are closed on Saturday. I called the the Contact center and was given an email address to email my query.

I sent the email on the 31st July but yet to receive any acknowledgement nor response or feedback. I called again last week Friday and this time my contact details were taken and was told someone will contact me. It's now Tuesday and still no communication. I once again called today and was told to hold. I held on until the was an automated voice note stating that the extension is not available. No where during the conversation with Belinda this morning was I told that she is putting me through to someone else.