No communication

I got into contact with Tupperware few weeks ago as with regards to my 2 litre water bottle that broke , but with no response from them up-to this date . Its disappointing to be paying so much money for these bottles as I bought two . Tupperware is quick to take your orders and money but when it comes to your after service that is a sad case , really. A big company like this all over social media and this is the way you treat you customers by ignoring them .