****med by a Tupperware representative and it's zero grade quality

I recently bought a cup from Tupperware for my son, these ones with the ring around them to hold because it's for hot beverages.

I accidentally dropped it with some tea in it and it broke,the entire bottom part came off.

When I told the person I had bought it from they told me that they would speak to their supplier/manager and that I would get a full refund as requested because I felt that another one would also end up braking at some stage. It's about the quality for me.

I ended up not getting my refund and I was also told by the person I bought from and I quote" if it breaks again another one will be given to you".

Basically if the cup keeps braking I will get another one but what if she or I move and we somehow lose contact or she stops selling Tupperware?

When I contacted Tupperware's customer care I was told that the person who sold it to me should assist me and that if she can't her manager should then be the one to assist me. This is the person who then promised me a refund which I never got.

I feel that I should have gotten my refund end of story as I'm no longer interested in the product at all.