Joyce Tupperware Agent Hillcrest Dishonest

I bought tupperware from a lady called Joyce in Hillcrest area of KZN. I paid over R3000 for the order. When it arrived there were 3 lids missing. The lady was rude and basically said its not her mistake that the lids are missing and not taking any responsibility for it. We just want the 3 lids for the tupperware we paid for. She then tells us its our responsibility to return the items to her when all we want is the 3 lids we paid for. She got all personal talking about something not related to the purchase but we never asked for a refund... only the lids to complete our order. Cannot believe Tupperware allows people like this to be their Agents when they are so rude to paying customers.