Guarantee replacement 9 months old

I gave a defected Tupperware product to a sale lady. She returned mine and other on document number<br> 578611 on 10 December 2014. Still no replacement. On 4 Sep I called Krugersdorpspoke to Evodia, gave slip number, promised to come back to me. NOTHING On 7 Sep I called her, said speak to Katlego, said he is waiting for answer from Hi-gate, will come back to me, NOTHING. Called again on 8 Sep, he said still waiting for Hi-gate, will come back to me, NOTHING. Called him on 10 Sep said he needs a copy of the document. Will let me know what fax number, NOTHING. I called him again and got fax number *** and send copy. NOTHING. On 14 Sep I called him, said he cannot make out what Tupperware was sent or who sent it, will call the sales lady (info on slip) and come back to me NOTHING<br> <br> This is pathetic service. No wonder you advertise that it is life time guarantee. You have to wait a life time for it to be replaced. Surely after 9 months this should have been resolved. ??<br> <br>