CLAIM - UNACCEPTABLE OFFER

To whom it may Concern<br> I am so disappointed in Tupperware . I have a claim and it was submitted to Ollie ( Demonstrator Code : 351000 ) . The reason for the return was that the tupperware bowls did not properly seal ( It turns out that Ollie's paperwork was in order ) attached. After weeks of waiting,I finally received my Tupperware and to my surprise, I received Tupperware that did not seal at all (they are not made to seal ) I read the guarantee from your mother company and it seems that if you claim was successful,your product should be replace with the same product or a product similar. This is not the case and I find it unacceptable. Please find attached the guarantee replacement request and your fault analysis 23/11/2015 07:51Hi Nerine I have forwarded your query to our Customer Services Department and they will get back to you.TWSA.29/12/2015 17:12Hi Nerine, my apologies that no one has come back to you yet. I will follow up with customer services department next week. TWSA.5 JANUARY 09:47Hi Nerine we most certainly do want to deal with all queries and complaints as quickly and effectively as possible. I will follow up today. Kind regards TWSA.Still waiting and no feedback