Bad Experience From Staff

I am writing upon my experience of trying to collect my replacement after being referred to by Tupperware.

I am writing this email deeply disgusted and dissatisfied with the service received at your East London branch which you referred me to .

Last week I went into the branch as I mentioned to you, I was out of town and would only be able to sort the matter out once I return . Nevertheless, I went into the store where I waited 30 minutes for the agent to appear as he was unavailable and would only see customers in the next 30 minutes (mind you he wasn’t on lunch ). I explained to the reception lady I would have to wait because I am not able to come back . Eventually she called him via telephone explaining in Xhosa that this customer (which is me) is still waiting and she’s not leaving . Agitated that he already was he eventually showed up , asking me what do I want ? Shocked this person responding this way , anyway I explained that your Head Office sent me this way as with regards to exchanging this bottle which of cause that’s when his attitude and tone suddenly changed . Litha explained that they didn’t have stock to replace me or have an alternative to replace me with of which of course I could see there was no stock . He should I should come back on Monday which would be the 6th of February . I agreed and left the store .

I returned to the store on Tuesday 7th which to my luck Litha was close to the door , of course already irritated . I asked if stock had arrived, he said no ? I said but I can see stock on the shelf , irritated he said those belong to customers that have already paid . I questioned but why they would be on the shelf as other people would take them too ( that’s over 20 bottles on the shelf ) , he couldn’t respond . I told in him any case besides those on the shelf you knew I was coming for my replacement why didn’t he keep mine aside , he just looked at me . Further he took his paperwork , grabbed a basket, and attempted to leave . I said that I would take it up with his Head Office he responded by saying that’s fine and walked off .

My question is how is Tupperware a world-renowned company having staff member like Litha ? I have never come across someone with unwillingness to help and with such a stinking attitude I feel so sorry for your company for having a staff member like this imagine all the other customers he ill-treats ? He clearly does not deserve to work at this company if he is unfriendly like this … its such a bad image for your company especially since there is no one else that could particularly assist with faulty products. So here I am ? unhappy sitting with a product which is defective . Is it some kind of joke that I unnecessarily had to make 2 trips to this store without being helped ? Firstly, this is petrol we are talking about !!! And to make it sad I clearly explained to him I actually had to be out of town but stayed because he said to me stock would be arriving , in fact now that I remember he actually told me to take me bottle with me and return it wherever I’m going . So, stock arrives and I’m being denied ? Please do not let me make it a racial thing because if you could question him, he will tell you there were African ladies standing with a trolly right in front of where the bottles were .

Anyway, I actually do not care about my replacement anymore , first impressions last and I definitely will not forget this terrible experience . So well done Tupperware !!!