Bad client service

14 Jan 2015 I handed 4 bowls with splitting lids and a rice maker of which one handle collapsed to an agent in the Vaal Triangle to be replaced according to the Lifetime Guarantee policy . After nothing was offered me after 3 months I contacted the agent again beginning of May. I then received 4 small bowls with which I wasn't pleased at all. I cant' use them for the same purpose as I did in the past! I had a 1,2 litre, 2 x 2,6 litre and a 4 litre bowl and now received a 1,7 lt and 3 x 850 ml bowls. I was told her Team leader said I had use of the product for many years and when I bought it the value was a lot less. I understand that but that wasn't explained to me beforehand. Tthe bowls apparently went to head office and I may not get them back. Why not? If they only replaced the lids I would have been most satisfied. <br> Up to now, 22 June 2015, I also haven't received a rice maker yet. The reply I get is that the agent doesn't know when it will be replaced because her Team leader has moved to Nelspruit.<br>