Bad service from Tupa

I'm so frustrated with the service we are getting from Tupa. Its day 3 with no electricity and no one has even bothered to inform us as tenants what is going on. I made numerous calls to their office which have proved fruitless as i am being transferred from one person to the other and the ladt person is not even taking my calls.As much as i am not impressed with the electricity bills that flactuate every month, i hope we are not gonna be paying another R1000 in electricity that we never used. We bought a full month of groceries that have started smelling inside the fridge and the rest has defrosted so who will compensate us for that???? We have to survive on takeaways ranging from breakfast to dinner at our own expense and they dnt even have the decency to apologize to us or at least inform us of the problem!!!!! I moved into their building on the 1st of September and no maintenance was done. I use chains to lock the back door and noone cares to have it fixed but i pay my rent on the 1st of each month without fail. The rooms have broken tiles and the bathroom is a mess but i'm still expected to stay in the building for eight months before i move out. How can a human being be expected to stay in such conditions where my security is compromised let alone i have to live without electricity for days after paying R807 for electricity??? Tupa must take care of their tenants as they also expect us to adhere to their contracts. How am i even expected to adhere to the contract yet they cannot fulfill their duties as a landlord??? I didn't sign for this ****!!!!!