Unreliable & Rude

I requested assistance with an oven & dishwasher and after confirming that they would be there on a specific time and date; nobody showed - no email or phone call. I try to reschedule, but only get home late in the afternoon & our cleaning lady is at the house today, but obviously the money for the call-out is with me. The response from them:

Hi , John wont be able to make it after hours today. Please find another company that can help you.

You guys are unreliable & rude