Very disappointed – faulty after only one use and terrible after-sales service

I purchased the Dyson V8 Cyclone Cordless Vacuum from Takealot on 27 July 2026. This is not an inexpensive product, and I specifically chose Dyson expecting good quality, reliability and a level of service to match the price.

Unfortunately, the vacuum has only been used once. I then put it on charge for several hours, but when I went to use it again, it would not switch on.

When I connect the charger, the blue light comes on for approximately three seconds and then switches off. The vacuum does not charge or power on.

I contacted Takealot and was advised that I need to deal directly with Dyson South Africa regarding the warranty.

What has been even more disappointing is my experience with Dyson South Africa's after-sales service. For a premium brand and a product at this price point, I expected a far better customer service experience and a straightforward resolution when a brand-new machine fails after only one use.

I am extremely disappointed that a brand-new Dyson has developed a fault virtually from the beginning. A product of this price should not be failing after its first use, and the after-sales experience should certainly not add to the frustration.

My expectation is that the faulty unit will be replaced with a new unit, rather than repaired. I purchased a new product, not a refurbished or repaired one, and I do not believe I should have to accept a repair on a machine that has barely been used.

At this stage, both the product failure and the after-sales service have been extremely disappointing. For the price of a Dyson, I expected much better.

I hope this matter is resolved, but based on my experience so far, I would seriously reconsider purchasing a Dyson product again.